The Client Portal is a secure portal for discussions and sharing of documentation between you and your lawyer.
Please note that your personal details and data as stored in the Client Portal is kept secure and not shared with any third parties.
You can access the Client Portal either using your web browser or via the Communicate by Smokeball mobile app.
- If you are based in Australia: https://communicate.smokeball.com.au/
- If you are based in the United States: https://communicate.smokeball.com/
- If you are based in the United Kingdom: https://communicate.smokeball.co.uk/
Entering the Client Portal for the first time
Once your lawyer sends you a message or document using the Client Portal, you'll receive an email notification letting you know that you were sent a new message by the law firm.
To gain access to the Client Portal to see the message:
- From within the email, click the Log in button.
- You'll be taken to the login page which will securely provide access to the portal.
Note: Depending on how long ago you received the notification email, you may have to enter your email address and select Send secure link to receive another email to log you in to the Client Portal. You may also be asked to set up multi-factor authentication if your lawyer requires it.
- Once you have successfully logged into the Client Portal, you'll see the open conversation(s) your lawyer has initiated, and you can start communicating with them and sending information as needed.
Using the Client Portal
The Client Portal is your one-stop hub to communicate with your lawyer. In the Client Portal, you can:
- Send files and messages securely to your lawyer
- Review upcoming events your lawyer has invited you to
- Review documents your lawyer has sent to you
- Complete and view intake forms between you and the law firm
- Review outstanding and paid invoices
Learn more about how to do the above in the Using the Client Portal article.
Returning to the Client Portal
Whenever your lawyer sends new messages on Communicate, you'll receive an email requesting you to view the message.
- From within the email, select Log in.
- Complete any multi-factor authentication steps if needed, then you'll be taken directly to the conversation.
You can also view Client Portal conversations at any time by directly accessing the Communicate login page.
- Enter your email address, then select Email secure link.
- Check your emails for an email from Communicate, then select Log in.
- Complete any multi-factor authentication steps if needed, then you'll be taken directly to the conversation.
Download and set up the Communicate mobile app
To simplify the sign-in process and access your Communicate messages with your mobile device on the go, we highly recommend downloading the Communicate Mobile App.
Select the links below to download the Communicate mobile app for your device:
To set up the mobile app for the first time:
- Open the app on your device, then select Sign in.
- Enter your email address in the login page, then select Sign in to Communicate.
- Open the email sent to your email address, then select View Conversations. Navigate back to the mobile app.
The mobile app will keep you logged in until you sign out of the app.
You can also set up extra security on the mobile app, including turning on the Lock with Passcode feature or enabling Face ID. To access security settings, select the three dots on the top-right corner of the mobile app, then select Security.